We want you to be confident in your Location Currency purchase. Please review our Size Guide carefully before ordering.

For online purchases, you may notify us that you wish to cancel and return your order within 14 days of receiving it. Once you have notified us, the goods should be returned within a further 14 days. 

Items should be returned unworn, unwashed and in their original condition, with original tags, garment seal and packaging included where possible.

You may carefully try the garment on to establish its fit, nature and characteristics, as you would reasonably be able to do in a store. 

Location Currency garments are supplied with an original garment seal/tag. 

We strongly recommend keeping this attached while trying on your garment and only removing it once you are satisfied with your purchase.

Our garment tags state that removal of the seal voids refunds and exchanges. This condition applies to our voluntary return and exchange arrangements and does not restrict your statutory consumer rights.

Where the seal has been removed, a return request will be assessed individually, taking into account the reason for return, the condition of the garment and applicable consumer rights.

Returned garments showing evidence of wear or handling beyond what is reasonably necessary may have suffered a reduction in value. 

This may include washing, stains, make-up, deodorant or product transfer, perfume or smoke odours, stretching, damage to the garment or artwork, alteration, or other evidence that the garment has been worn rather than simply tried on.

Where excessive handling has reduced the value of an item, Location Currency reserves the right to make an appropriate deduction from the refund to reflect that reduction in value or refusal, where permitted by law. 

If you select the incorrect size or simply change your mind, you remain entitled to exercise any applicable statutory cancellation rights.

For incorrect-size and change-of-mind returns, the customer is responsible for the return postage cost. Customers can be required to bear the direct cost of returning cancelled goods where they were informed of this obligation beforehand. 

We strongly recommend using a tracked service and retaining proof of postage.

Size exchanges are subject to availability.

Where you request an exchange because you selected the incorrect size, you will be responsible for returning the original item to us.

If the requested replacement is unavailable, the return will be processed in accordance with this Refund Policy.

Faulty, Damaged or Incorrect Items.

Every Location Currency order is checked before dispatch.

If your item arrives faulty, damaged, materially not as described, or you receive an incorrect item, please contact us with your order number and photographs of the issue.

Where appropriate, we will arrange a replacement, refund or other remedy in accordance with your statutory rights. You will not be required to bear reasonable return costs resulting from an item we have supplied incorrectly or which is faulty.

Returned items will be inspected before the refund is processed.

Approved refunds will be made to the original payment method.

Where required by law following cancellation of an entire order, the original standard delivery charge will also be refunded. If you selected a more expensive delivery method, such as express delivery, only the equivalent standard delivery charge is required to be refunded. 

Refunds will be processed within the applicable statutory timeframe. Your bank or payment provider may require additional time for funds to appear in your account.

Nothing within this policy affects your statutory rights.